Help and Hexplanations
Because even magick has its manuals. This is your guide to The Hex Weaver's Realm.
Want to show off your skill?
We have a community showcase called The Collective Loom. Click this card to open an email and submit your photo and details.
Take care of your knits!
Every fiber has its own ritual. Click this card to learn how to properly cleanse, wash, and preserve your handmade magick.
Tired of paying full price?
We do our best to provide new specials, bundles, and limited-time offers every few weeks — click this card for more savings!
Orders and Shipping
🕒 How long will it take to receive my order?
Shop Items
will typically be shipped within 2–4 business days of an order being placed.
Spell Commissions
vary based on project size and yarn availability. An estimated timeframe will be provided before your Commission Contract is signed and sealed.
✨ Do you ship internationally?
At this time, we primarily ship within [your regions here]. International options may be added in the future as the Coven grows.
🧵 Do you accept custom orders?
Yes! Custom work is handled through our Commission a Spell page. You'll find all the details on how to submit your idea there.
Refunds, Returns, and Exchanges
🧿 Do you offer refunds, returns, or exchanges?
Our full policy can be found on the Refund Policy page, but here's the short version: if there is ever an issue with your order, reach out and we'll work with you to make it right.
🌙 What kind of exchanges do you offer?
Because each item is handmade, exchanges are typically handled on a case-by-case basis. If something doesn't work for you, send us a message and we can discuss options.
Coven Rewards and Discounts
💎 How do I earn Crystals?
You can earn Crystals (our Coven Rewards points) by creating an account, placing orders, following us on social media, and more. Full details live on the Coven Rewards page.
🪄 How do I redeem my rewards?
When you have enough Crystals to cast a Rite (reward), you'll see options available in your Coven Rewards widget or account. Choose your Rite, apply it at checkout, and enjoy the extra magick.
🎁 Do discounts and rewards stack?
Most discounts don't stack, but you'll always see the best eligible offer at checkout. Certain limited-time rituals or bundles may have special rules, which will be listed in their descriptions.
Materials and Product Care
🧼 How should I care for my knits?
Care instructions will vary based on fiber content. Please see the care notes on your product tag or visit our Care Guide for more detailed info.