Summon Us

Have a question about an order, a custom request, or a collaboration idea? Email us and we’ll route it to the right place.

Your email button will pre-fill the subject line for you — just add a couple details and hit send.

Step 1

What are you reaching out about?

Category I Orders & Shipping

Questions or issues with an existing order, delivery, or payment.

  • Missing, delayed, or damaged deliveries
  • Payment methods, account, or checkout issues
  • Address or order detail corrections
Category II Custom Orders

Custom questions, sizing adjustments, and general pre-quote inquiries.

  • Questions about custom options (sizes, yarn, colors)
  • Inquiries about an existing custom order
  • Not ready for a quote yet? Start here
Category III General & Collaborations

Collaborations, events, pre-orders, promotions, or general inquiries.

  • Inventory and product questions
  • Event details and partnership opportunities
  • Pre-order or promotional inquiries
Step 2

What happens next

Here’s what you should expect after submitting your inquiry.
Delay status, response times, and other helpful tips.

How it works

Your message comes directly to our support inbox and is reviewed by us personally. If we need any additional information, we'll follow up.

Typical response times
Email 1–2 business days
Live chat fastest when online
Weekends limited coverage
Time-sensitive?
  • Start your subject with URGENT.
  • Add a deadline in one line (travel / gift date / event).
  • We’ll tell you what’s realistic once we see the details.
Quick notes
  • Please don’t send multiple emails for the same issue — it slows the queue.
  • If you used the wrong category, no stress — we’ll reroute it.
  • Already emailed and worried it got lost? Live chat is fine as a backup.