Got a question about your order, plotting a custom knit spell, or trying to see what’s possible in the shop? This is where you call in the Hex Weaver for backup.
To keep things smooth (and cut down on inbox chaos), start by picking the summoning path that matches what you need. That helps us read your message quickly and respond with the right kind of magic.
Pick the path that best matches your situation. You’ll still reach the same witchy inbox—the path just tells us how to sort your message.
Something off with your package? Tracking stuck in the void? Need clarity on sizing, fiber content, or care instructions for an existing order?
Have a specific colorway, accessibility need, or fully feral idea you want to bring into the Moonroot realm? This is your entrance to the worktable.
Collabs, wholesale, market invites, or “I just need to ask a thing real quick” all live here. Bring your curiosities, we’ll bring the spellbook.
Use email for anything order-related so we can keep a proper paper trail. Social DMs are cute, but they’re chaos territory—easy to lose and hard to search.
For any issues covered in our Shipping Policy, the fastest way to get help is to email us directly with your order info and a quick summary of what’s going on.
If you’re emailing about something time-sensitive (like a gift deadline or market pickup), please put “URGENT” at the start of your subject line so we know to check it as soon as possible.
You don’t have to write a novel (unless you want to—we love lore). These quick details help us untangle threads fast and respond with fewer back-and-forths.
For anything related to an order you already placed.
Example subject line: “Path I – Order Issue #1234”
For new ideas, accessibility tweaks, color swaps, or made-just-for-you spells.
Example subject line: “Path II – Custom Color Request for Hearthfire Mitts”
For anything else that doesn’t quite fit the other paths.
Example subject line: “Path III – Wholesale / Collab Inquiry”
Once you’ve chosen the path that fits and gathered your details, use the examples above as a guide and send everything to thefrizzknits@gmail.com. We’ll take it from there, stitch by stitch.
